Returns
General Refund Policy
The following information applies to ONLINE / distance sales only.
( Please note: A different policy applies to goods purchased in person at our St. Ives Store )
ONLINE SALES (NOT MADE IN PERSON AT THE STORE)
We refund up to 28 days from purchase, providing the product is in exactly the original condition, unused, unworn, in a saleable condition and as it was when sent to you, with all tags in place.
*Please note that we take photographic evidence of goods as we pack each parcel and these can be referred to as we deal with returns.
We do not offer a free returns service for items that are not required unless you are returning an item due to a product fault . In the case of faulty goods any costs incurred to you will be refunded in addition to the original purchase price.
WE ARE NOT RESPONSIBLE FOR MISTAKES THAT HAVE HAPPENED WHEN WASHING OR DRYING YOUR GARMENTS. In cases where harm has come to the product due to what we consider is faulty washing/drying an independent expert opinion in woollen products can be sought if there is no agreement between parties.
Refund of Original Postage: If you are requiring a refund for goods that are unsuitable for you, we refund the standard costs of postage (2nd class) but If you upgraded by your own choice to a more expensive form of delivery, please note that we will only be refunding the 2nd class standard postage fee.
RETURNS: ALL RETURNS ARE PROCESSED AT OUR WAREHOUSE
Follow this refund process for quick and easy processing:
Please do NOT send any items to our St. Ives shop. If goods do wrongly get returned to the shop, there will be a delay in the process as our online shop operates from a warehouse in a separate town . The warehouse address for returns will be issued to you following your ‘Return’s email notification
- Send an email to sales@atlantic-shore.co.uk typing Returns in the subject line, and then give your order number which you will find on your invoice/packing slip.
- We will respond to this email giving your instructions for a quick and easy return
- When packing your parcel to return to us:
- Please write on your original packing slip as proof of purchase will be required.
- Please write the reason for return.
- Goods must have tags attached and be as they were when sent to you and must be immediately be available for resale.
- Goods that have had tags removed or are not as they were when despatched to you may not be able to be refunded in full. Goods that have been used are not accepted for refunds.
- Your original invoice needs to be placed inside the package. If you have mislaid your original packing information you can get the information from your confirmation email sent when your order was placed.
- Please be sure to pack the parcel securely, and neatly fold the items if you are returning clothing
- If requiring an exchange, please clearly state what you wish us to send to you.
- In the case of an exchange, no further postage charges are made by us to send out replacement goods
- We recommend Royal Mail Tracked 48 for returns.
- Keep the proof of posting certificate.
- The cost of return (unless goods are faulty) is the responsibility of the customer and refunds are not given for the cost of your return postage.
We will process your return for you as soon as possible. Providing you have sent an email to let us know that the item is on the way to us, we will confirm by email that we have received it safely.
Please note it can take up to 4 days after payment for your refund to appear on your statement. This is due to the card handler site and NOT Atlantic-Shore. Payments leave our account immediately.
FAULTY GOODS If you feel there is a fault with any goods purchased, be it in person at the shop or online, please, in the first instance send us an email to let us know. Photographic evidence of the fault is helpful. We will always be courteous and will do our best to help:
A NOTE ABOUT LOUNGING SLIPPERS These slippers are intended and sold as per the description – for lounging/light indoor use on carpeted or smooth tiled flooring only. Excessive use, for instance – wearing the slippers constantly as main house slippers, will naturally limit the life of the non slip sole. Used as intended for lounging around – as a more substantial version of a slipper sock, these slippers should give plenty of wear. If slippers are returned to us showing substantial excessive wear within a short period, we regret we will not be able to refund or replace.
This does not affect your rights if there is a fault originally in the product which is identified after purchase , when of course, we should be informed immediately.
Online returns policy regarding minimum order qualifications on original purchase
Please note in the case of ‘discount codes’ or ‘free posting minimum qualification’ for an order the following applies
If the cost of postage on your original order was given because the goods purchased amounted to beyond the level required, (purchases of £80 and over) and therefore, due to the amount spent we gave a minimum discount of £3.50 for our usual postage costs and some of the goods are subsequently returned as unwanted, with no fault, the purchase price may now have fallen below the free postage level (of £80 minimum purchase) . In cases therefore where goods are returned and discount for postage was given and no now longer qualifies then postage for the original order will be deducted from any refund as the postage discount has been provided by us in good faith for an order of over £80 in value which no longer qualifies for this offer . (Unless goods are faulty in which case we bear the cost )
Refunds will be issued directly through PayPal or the card used for the original transaction.
We do our best to return funds as soon as possible, sometimes whilst refunds will leave our account immediately, they may take days to show through your card handling processor.