Returns
RETURNS: ALL RETURNS ARE PROCESSED AT OUR WAREHOUSE, please do NOT send to the shop.
To make a return, you must email us first to get your return code. Please have your invoice to hand, you will need it for the returns information. We will confirm and give you all the info needed to make your return quickly and easily. Goods must have tags attached and be as they were when sent to you. Goods must be returned well packaged and arrive in a satisfactory condition for re-sale.
Online Returns Policy
Our many customers are usually very satisfied with their purchases, however should there be a problem then we offer exchange or refund for the full amount.
This will be issued directly through PayPal if that is how you paid for the original order. We do not store card details and so may offer to return payment by BACS to your bank account, and will ask for your sort code and bank account number and name of account to do this.
Refunds & Returns
We refund up to 28 days from purchase, providing the product is in exactly the original condition, unused, unworn, in a saleable condition and as it was when sent to you, with all tags in place. Hats, socks, face coverings and bandanas, for hygiene reasons, are excluded from this policy.
We do not offer a free returns service. Our prices are kept as low as possible, and free postage has already been given and accepted by you for the original posting of your purchase. However, should you be returning an item due to us being at fault, or in the unlikely event that your garment or product is faulty any costs incurred to you will be refunded in addition to the original purchase price.
WE ARE NOT RESPONSIBLE FOR MISTAKES THAT HAVE HAPPENED WHEN WASHING OR DRYING YOUR GARMENTS.
Please note that we take photographic evidence of goods as we pack each parcel and these can be referred to as we deal with returns.
Returns Instruction
- Please write on your original invoice as proof of purchase will be required.
- Please write the reason for return. If requiring an exchange, please clearly state what you wish us to send to you.
- We recommend Royal Mail 2nd Class small parcel post. Keep the proof of posting certificate. The cost of return (unless goods are faulty) is the responsibility of the customer and refunds are not given for postage.
- The address for us to accept returns is printed on the bottom right hand side of your invoice for you to use to return the goods. The invoice arrived in your document wallet with the goods. If you have mislaid this invoice you need to ask us for a copy before making any return to us. Please email us at sales@atlantic-shore.co.uk for advice if you have mislaid your receipt. We can forward a copy to you.
We will process as soon as possible, but this can take up to 20 days. We will confirm by email.
Please note it can take up to 4 days after payment for your refund to appear on your statement.
Christmas 2021 Returns
Extended Returns Policy until 31st January 2022
This year, to help everyone get organised early, we are offering an extended returns policy on all items purchased between 1st October and Christmas.
You can plan early with the reassurance that if your gift is unsuitable or you need a size change, there will be a no quibble return or exchange policy for all goods.
Select ‘extended returns guarantee’ when adding any purchases that you are giving as a present, safe in the knowledge that the recipient can contact us after Christmas and exchange their item. This will be extended up to the END OF JANUARY! A returns gift note will be included in the parcel with all items selected for the extended returns offer.
