Returns

General Refund Policy

The following information applies to ONLINE / distance sales only.

( Please note: A different policy applies to goods purchased in person at our St. Ives Store )

We will be as helpful as possible in the unlikely event that you wish to return an item, and ask all customers to adhere to the following conditions to return an item:

We do not offer a free returns service for items that are not required unless you are returning an item due to a product fault . In the case of faulty goods any costs incurred to you will be refunded in addition to the original purchase price.

WE ARE NOT RESPONSIBLE FOR MISTAKES THAT HAVE HAPPENED WHEN WASHING OR DRYING YOUR GARMENTS. In cases where harm has come to the product due to what we consider is faulty washing/drying an independent expert opinion in woollen products can be sought if there is no agreement between parties.

Please note that we take photographic evidence of goods as we pack each parcel and these can be referred to as we deal with returns. 

Refund of Original Postage: If you are requiring a refund for goods that are unsuitable for you, we refund the standard costs of postage (2nd class) but If you upgraded by your own choice to a more expensive form of delivery, please note that we will only be refunding the 2nd class standard postage fee.

RETURNS: ALL RETURNS ARE PROCESSED AT OUR WAREHOUSE

So that we may quickly help you by processing your refund: Please do NOT send to the shop. Parcels not returned to the warehouse address will result in delays to your exchange or refund.

Follow this refund process:

  1. Send an email to sales@atlantic-shore.co.uk typing Returns in the subject line, and then give your order number which you will find on your invoice/packing slip.

2. We will respond and give you the address for the goods to be posted to for a quick and helpful return process.

3.

  • Please write on your original packing slip as proof of purchase will be required.
  • Please write the reason for return.
  • This invoice needs to be placed inside the package. If you have mislaid your original packing information you can get the information from your confirmation email sent when your order was placed.
  •  If requiring an exchange, please clearly state what you wish us to send to you.
  • We recommend Royal Mail 2nd Class small parcel post. Keep the proof of posting certificate. The cost of return (unless goods are faulty) is the responsibility of the customer and refunds are not given for postage. 

Please note it can take up to 4 days after payment for your refund to appear on your statement. This is due to the card handler site and NOT Atlantic-shore. Payments leave our account immediately.

*Goods must have tags attached and be as they were when sent to you and must be immediately be available for resale.

*Goods that have had tags removed or are not as they were when despatched to you may not be able to be refunded in full. Goods that have been used are not accepted for refunds.

FAULTY GOODS If you feel there is a fault with any goods purchased, be it in person at the shop or online, please, in the first instance send us an email to let us know. Photographic evidence of the fault is helpful. We will do our best to help:

A NOTE ABOUT LOUNGING SLIPPERS These slippers are intended and sold as per the description – for lounging/light indoor use on carpeted or smooth tiled flooring only. Excessive use, for instance – wearing the slippers constantly as main house slippers, will naturally limit the life of the non slip sole. Used as intended for lounging around – as a more substantial version of a slipper sock, these slippers should give plenty of wear. If slippers are returned to us showing substantial excessive wear within a short period, we regret we will not be able to refund or replace.

This does not affect your rights if there is a fault originally in the product which is identified after purchase , when of course, we should be informed immediately.

PLEASE NOTE WE ARE NOT RESPONSIBLE IN ANY WAY FOR WOOLEN GOODS THAT HAVE BEEN WRONGLY WASHED AND THEREFORE HAVE FELTED (SHRUNK) BY WASHING INSTRUCTIONS/CARE NOT BEING FOLLOWED CORRECTLY.

Online Returns Policy – Minimum Order Qualifications on original purchase

Please note in the case of ‘discount codes’ or ‘free posting minimum qualification’ for an order the following applies

If the cost of postage on your original order was given because the goods purchased amounted to beyond the level required, (purchases of £30 and over) and therefore, due to the amount spent we gave a discount of £3.99 for our usual postage costs and some of the goods are subsequently returned as unwanted, with no fault, the purchase price may now have fallen below the free postage level (of £30 minimum purchase) . In cases therefore where goods are returned and discount for postage was given and no now longer qualifies then postage for the original order will be deducted from any refund as the postage discount has been provided by us in good faith for an order of over £30 in value which no longer qualifies for this offer . (Unless goods are faulty in which case we bear the cost )

Refunds will be issued directly through PayPal or the card used for the original transaction.

We do our best to return funds as soon as possible, but refunds can sometimes be delayed

Refunds & Returns

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