Returns
EXTENDED CHRISTMAS RETURNS 2004 – GOOD NEWS FOR GIFT BUYERS!
Christmas will soon be upon us, so shop with confidence
knowing that you or your gift recipient have until February 1st to return an item!
Any gifts bought online between October 1st and 24th December 2024 qualify & can be returned up until and including 1st February (or within the standard 28 days, which ever is later) for an exchange, or for a gift voucher valid for 12 months from the date of sale. This extended policy applies to unused items with tags still attached, and in pristine condition as when sold.
Refunds are only issued in accordance with your statutory rights which remain unaffected and any refunds issued are made to the original payment source.
Please note, return postage costs are the responsibility of the customer (unless goods are faulty).
To return an item, email us: sales@atlantic-shore.co.uk for your returns number and our warehouse address so we can quickly deal with your request: Postal returns cannot be dealt with at the St. Ives shop.
Exclusions: Socks, insoles, perfumed fragrance pebbles and soaps.
IN STORE PURCHASES EXTENDED RETURNS FOR CHRISTMAS
A valid Christmas 2024 gift receipt MUST be provided for any purchases that were made in store
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General Refund Policy
The following information applies to ONLINE / distance sales only.
( Please note: A different policy applies to goods purchased in person at our St. Ives Store )
ONLINE SALES (NOT MADE IN PERSON AT THE STORE)
We refund up to 28 days from purchase, providing the product is in exactly the original condition, unused, unworn, in a saleable condition and as it was when sent to you, with all tags in place. We take photographic evidence of all goods as we pack each parcel and these can be referred to as we deal with returns.
We do not offer a free returns service for items that are not required unless you are returning an item due to a product fault .
RETURN OF FAULTY GOODS. APPLIES TO BOTH ONLINE AND SHOP PURCHASES
In the case of faulty goods for both online purchases and shop purchases, return costs (at standard 2nd class postage rate) incurred by you will be refunded in addition to the original purchase price. Should you NOT wish to return by standard 2nd class postage please note we do not make financial compensation for postage methods which exceed the standard Royal Mail 2nd class postage fee
When using Royal mail 2nd class postage (or tracked 48) It is very important to keep your postage receipt until we confirm safe arrival of the goods. On most items we do not expect you to cover the cost of extra compensation for goods. if in doubt please refer to us by email for further instructions.
WE ARE NOT RESPONSIBLE FOR MISTAKES THAT HAVE HAPPENED WHEN WASHING OR DRYING YOUR GARMENTS – wool products must be treated with care. In cases where harm has come to the product due to what we consider is faulty washing/drying, an independent expert opinion in woollen products can be sought if there is no agreement between parties.
Refund of Original Postage: If you are requiring a refund for goods that are unsuitable for you, we refund the standard costs of postage (2nd class) but If you upgraded by your own choice to a more expensive form of delivery, please note that we will only be refunding the 2nd class standard postage fee.
RETURNS: ALL RETURNS ARE PROCESSED AT OUR WAREHOUSE
Follow this refund process for quick and easy processing:
Please do NOT send any items to our St. Ives shop. If goods do wrongly get returned to the shop, there will be a delay in the process as our online shop operates from a warehouse in a separate town. The warehouse address for returns will be issued to you following your ‘Return’s email’ notification.
- Send an email to sales@atlantic-shore.co.uk typing Returns in the subject line, and then give your order number which you will find on your invoice/packing slip.
- We will respond to this email giving your instructions for a quick and easy return.
- When packing your parcel to return to us:
- Please write on your original packing slip as proof of purchase will be required.
- Please state the reason for return.
- Goods must have tags attached and be as they were when sent to you and must be immediately be available for resale.
- Goods that have had tags removed or are not as they were when despatched to you may not be able to be refunded in full. Goods that have been used are not accepted for refunds.
- Please be sure to pack the parcel securely, and neatly fold the items if you are returning clothing
- If requiring an exchange, please clearly state what you wish us to send to you.
- In the case of an exchange, no further postage charges are made by us to send out replacement goods.
- We recommend Royal Mail Tracked 48 for returns.
- Keep the proof of posting certificate.
- The cost of return (unless goods are faulty) is the responsibility of the customer and refunds are not given for the cost of your return postage.
We will process your return for you as soon as possible. Providing you have sent an email to let us know that the item is on the way to us, we will confirm by email that we have received it safely.
Please note it can take up to 5 working days after processing for your refund to appear on your statement. This is due to the card handler site and NOT Atlantic-Shore. Refunds leave our account immediately.
FAULTY GOODS If you feel there is a fault with any goods purchased, be it in person at the shop or online, please, in the first instance send us an email to let us know. Photographic evidence of the fault is helpful. We will always be courteous and will do our best to help.
A NOTE ABOUT LOUNGING SLIPPERS These slippers are intended and sold as per the description – for lounging/light indoor use on carpeted or smooth tiled flooring only. Excessive use, for instance – wearing the slippers constantly as main house slippers, will naturally limit the life of the non slip sole. Used as intended for lounging around – as a more substantial version of a slipper sock, these slippers should give plenty of wear. If slippers are returned to us showing substantial excessive wear within a short period, we regret we will not be able to refund or replace.
This does not affect your rights if there is a fault originally in the product which is identified after purchase, when of course, we should be informed immediately.
Online returns policy regarding minimum order qualifications on original purchase
Please note in the case of ‘discount codes’ or ‘free posting minimum qualification’ for an order the following applies:
If the cost of postage on your original order was given because the goods purchased amounted to beyond the level required, (purchases of £90 and over) and therefore, due to the amount spent we gave a minimum discount of £3.55 for our usual postage costs and some of the goods are subsequently returned as unwanted, with no fault, the purchase price may now have fallen below the free postage level (of £90 minimum purchase) . In cases therefore where goods are returned and discount for postage was given and no now longer qualifies, the postage for the original order will be deducted from any refund as the postage discount has been provided by us in good faith for an order of over £90 in value, which no longer qualifies for this offer (Unless goods are faulty in which case we bear the cost).
Refunds will be issued directly through PayPal or the card used for the original transaction.
We do our best to return funds as soon as possible: whilst refunds will leave our account immediately, they can take 5 business days to show through your card handling processor.